Company Name: SimConnects
Company Registration Number: 15419581
Registered Office: 71-75 Shelton Street, London, England, WC2H 9JQ
Contact Email: support@simconnects.co.uk.
These Terms and Conditions govern the provision of SIM-only mobile telecommunications services by [Company Name]. By activating or using the Service, you agree to be legally bound by these Terms.
These Terms and Conditions contain important details about how we provide your mobile service and what you should do if you experience any issues. If you do not agree to these Terms and Conditions, you should not order a mobile plan from us or continue using our services.
You must be at least 18 years old and legally capable of entering into binding contracts. We reserve the right to perform identity verification and fraud checks.
We provide 30-day rolling data-only SIM plans. Unless expressly stated, Services do not include voice calling, SMS messaging, or allocation of a UK mobile number. Services are delivered using the infrastructure of our Network Partner.
Physical SIM cards are typically delivered within 1–3 days of placing your order. If your SIM does not arrive within this timeframe, please contact us. If you purchase an eSIM, it will be sent to you by email shortly after your order is completed.
When setting up a Plan, you must provide a valid payment method for your monthly subscription. Your SIM can be activated once your payment method has been successfully set up. You may update or change your payment method at any time through the App. The price of your Plan will be displayed in the App. If your payment is late or remains unpaid, we may suspend or cancel your Plan with immediate effect. We will make reasonable efforts to notify you in advance before taking such action.
Charges may apply for any usage outside of your included Plan allowances (for example, international calls). Details of these additional charges are available on our Website. You may also purchase additional bolt-ons through the App. Any extra charges or bolt-ons will be displayed in the App and added to your monthly bill. Certain bolt-ons may be subject to additional terms, which will be presented to you in the App before you complete your purchase.
All plans operate on a rolling 30-day basis and automatically renew unless cancelled before the next billing date.
Charges are payable in advance. Failure to make payment may result in suspension or termination. All prices are inclusive of VAT unless otherwise stated.
We accept payment for phones and other services by Direct Debit and by the credit and debit cards listed on our Website.
If you have ordered a phone, we will deliver it to you as soon as reasonably practicable, typically within 1–2 working days. Once your order has been dispatched, we will usually provide you with tracking details.
The phone will be your responsibility from the time it is delivered to the address you provided. Ownership of the phone will transfer to you once we have received full payment.
If you purchase online, you have a statutory 14-day cooling-off period under the Consumer Contracts Regulations 2013.
Coverage and speeds are dependent on network availability, location, device compatibility, and network traffic. We do not guarantee uninterrupted service.
If the provision of your mobile service or the delivery of your phone is delayed or disrupted due to circumstances beyond our reasonable control, we will contact you as soon as possible and take reasonable steps to minimise the impact. Provided we have taken such steps, we will not be liable for short-term interruptions to your mobile service or minor delays in delivering your phone. If the disruption continues for an extended period, you may have the right to cancel your Plan.
We may need to suspend our services from time to time, for example to address technical issues or to comply with changes in the law or regulatory requirements. Where possible, we will provide advance notice of any suspension. In cases of emergency, we will notify you as soon as reasonably practicable. If a suspension lasts for more than a few days, we will refund you for the period during which you were unable to use your Plan.
During periods of unusually high network demand or traffic, we may need to manage network performance, which could include temporarily reducing the speed of your mobile service. We may also suspend or terminate your service if we reasonably believe that your usage is adversely affecting the network or other users.
If you make calls using an internet-based service (such as Skype or WhatsApp) and contact emergency services in this way, your location information may not be accurately transmitted. To ensure emergency services can identify your location, you should use your standard mobile network service when making emergency calls.
Use of the Service must comply with our Fair Usage Policy and applicable UK law.
We may suspend or terminate Services for breach, fraud, misuse, non-payment, or regulatory compliance reasons.
You may cancel your Plan within 14 days of activating your SIM, whether you have purchased a monthly or a 12-month SIM. If you cancel within this 14-day cooling-off period, we will refund the cost of your Plan, less a charge for the days you have used the service.
If you have purchased a new phone, you may return it within 14 days of receiving it if you change your mind. The phone must be returned to us using the returns label we provide, and it must be undamaged and in the same condition as when you received it.
You may terminate a monthly SIM by giving notice at any time to end at the close of the relevant calendar month, or by requesting and using a PAC code to transfer your number to another provider. A 12-month SIM may be cancelled at the end of the 12-month term through the App. If you are a business customer, you may cancel individual SIMs without terminating your entire Plan.
You may also end your Plan if we breach these Terms and Conditions, fail to provide your Plan for a sustained period, or make a significant change to how your Plan is delivered. In such cases, we will refund any prepaid charges covering unused days of your Plan.
If your phone is faulty or does not match the description provided on our website, please contact us using the details above. You have the right to return a phone that is not as described or is defective. Once the phone has been returned using the label we provide, we will issue a refund where applicable.
We reserve the right to suspend or terminate your Plan immediately if we reasonably believe that you (or any of your employees) are using, or intend to use, the Plan fraudulently, unlawfully, to generate nuisance or spam communications, to automate calls or SMS, or to threaten, harass, stalk, abuse, disrupt, or otherwise infringe the rights of others, or in any way that harms our network or negatively affects other users.
If you, or the phone number allocated to you, are listed on a recognised consumer protection or fraud prevention register, we reserve the right to terminate your Plan and withdraw the allocated number.
Our liability is limited to the total fees paid by you in the preceding 12 months, except where liability cannot be excluded under law.
If unresolved after 8 weeks, complaints may be escalated to the relevant ADR scheme listed above.
These Terms are governed by the laws of England and Wales.