Company Name: SimConnects
Company Registration Number: 15419581
Registered Office: 71-75 Shelton Street, London, England, WC2H 9JQ
Contact Email: support@simconnects.co.uk.
This notice applies to telecommunications-specific data processing. In this privacy policy, we will refer to ourselves as 'we', 'us' or 'our'.
A data controller is the organisation or person responsible for deciding how personal information is collected and stored and how it is used. We are the data controller of the personal information we collect, hold and use about you, as explained in this policy.
If you have any questions about this privacy policy or issues arising from it, you should contact us using the details set out below.
You can contact us by emailing us at support@simconnects.co.uk.
We take the privacy and security of personal information seriously. This privacy policy is designed to inform you about how we collect personal information about you when you use our websites and our services and how we use that personal information. You should read this privacy policy carefully so that you understand how we use your personal information.
We may update this privacy policy from time to time.
Information we Collect
Personal information is any information from which a living individual can be identified. It does not include information where the identity of the individual has been fully and effectively removed (anonymous information).
| General Category | Types of Personal Information |
|---|---|
| Identity Information | Information relating to your identity such as your name, including any previous names and any titles that you use. |
| Contact Information | Information relating to your contact details such as your email address, physical address, and telephone numbers. |
| Account Information | Information relating to your account with us, including your username and password. |
| Payment Information | Information relating to the methods by which you provide payment to us, such as bank account details, credit or debit card details, and details of any payments you make, including amounts and dates. |
| Device Information | Information relating to the browser or device you use to access our website, such as your IP address. We typically collect this information through the use of cookies and similar technologies. |
| Transaction Information | Information relating to transactions between us, such as details of the goods, services and/or digital content provided to you and any returns. |
| Survey Information | Information that we have collected from you, or that you have provided to us, in respect of surveys and feedback. |
| Marketing information | This is information relating to your marketing and communications preferences |
| Communications Information | Any other personal information you provide to us directly in the course of communicating with us. |
We will only use your personal information where this is consistent with our obligations under data protection law. Usually, we will use your personal information in the following circumstances:
| Purpose | Type of Data | Lawful Basis for Processing |
|---|---|---|
| To provide you with our services | Account information, Contact information | Necessary to perform a contract with you |
| To receive payment for the services that we provide to you | Payment information, Usage information | Necessary to perform a contract with you |
| To keep records of the services we provide to you | Transaction information | Our legitimate interests in providing good customer service |
| To undertake research and receive feedback on the services we provide | Survey information | Our legitimate interests in improving and developing our business |
| To respond when you use our contact function on our website | Identity information, Contact information | Our legitimate interests in promoting and developing our business |
| To administer and protect our services, people, and website | Identity information, Contact information, Device information | Our legitimate interests (network security, fraud prevention) and to comply with laws |
| To use data analytics to improve our website | Device information | Consent and our legitimate interests (website optimisation and engagement strategy) |
| To provide you with information about our services and updates | Identity information, Contact information, Marketing information | Our legitimate interests and, where required, your consent |
| To communicate with you and handle concerns and queries | Identity information, Contact information, Communications information | Our legitimate interests in providing good customer service |
| Generally to protect our legal rights and comply with laws | All of the above | Our legitimate interests and to comply with legal obligations |
In some circumstances, we may ask for your consent to use your personal information for a specific purpose. In particular, we will seek your consent to send you any email marketing, newsletters or other communications about topics and events which we think might interest you.
You may unsubscribe from our email communications by following the instructions in any email that we send you, or you can withdraw your consent and request us to remove your personal information at any time by emailing us at support@simconnects.co.uk.
We do not carry out any automated decision-making using personal information which produces legal effects or otherwise significantly affects individuals.
We will not keep personal information for longer than necessary, and the appropriate retention period will vary according to the intended purpose for which we collected the personal information. The criteria we use to determine the retention period of personal information are: (i) the relevant statutory retention period; (ii) our contractual and/or business relationships with you; (iii) (potential) disputes; and (iv) any guidelines issued by relevant regulators. After expiration of the relevant period, the information is routinely deleted, as long as it is no longer necessary for the fulfilment of a contract, or to protect or defend our position or that of a third party. If you have any questions about our retention periods, please contact us at contact@simconnects.co.uk.
Your Rights
You have rights relating to your personal information under data protection law. These include the right:
These rights may be limited, for example if answering your request would reveal personal information about another person or if you ask us to delete information which we are required by law to keep. To exercise any of these rights, or to make a complaint to us, you can get in touch using the details set out in the “Contact us” section below.
You can also complain to the ICO if you are unhappy with how we have used your data.
We comply with lawful interception and investigatory requirements under UK legislation.